111-10 76 Road.

Forest Hills N.Y. 11375

718 268-5798 (Home)

SMALKEN@YAHOO.COM

SUMMARY:

Hands-on Systems Professional focusing on the use of technology to enhance and create business opportunities in the areas of insurance and financial services. Participated in every phase of the project development life cycle, from processing user requests through post implementation reviews. Diverse experience, having worked on the design and development of Mainframe, Client/Server, P.C. and Web applications. Managed professional staff(s) ranging to 18 and budget(s) to $2 million. Strengths include project management, problem solving, systems design, application development, training and interpersonal skills.

Project Management:

Project98, Summit PM Structured Methodology, VISIO, PowerPoint

OS/MVS, COBOL/COBOLII, CICS, JCL, VSAM, DB2, CMS, TSO, DMS/CICS/VS, Culprit, Utilities

Windows (3.1, 95, NT), DOS, LOTUS NOTES, ACCESS, PARADOX, EXCEL, Lotus 123, WordPerfect, Word, Visual Basic, SQL Server, NT Server

HTML, FrontPage98, PhotoShop, JavaScript, DHTML,

Internet Developer Assisted in the design and development of several small businesses Web Sites.

METROPOLITAN LIFE INSURANCE CO. New York N.Y. 1974 - 1998

Project Manager Information Technology - Disability Income (1996 - 1998)

Managed a staff of eighteen (18) IT professionals that provided business analysis and technical system support for client/server, mainframe and standalone PC applications. These applications included an interactive PC COBOL front end interfacing to Mainframe CICS/DB2 and overnight batch trails.

• Planned, coordinated, and completed a 6 month effort, on schedule, to certify Y2K compliance of a system with over 2000 PC/Mainframe programs.
• Developed an Access95 application to plan, manage and monitor the Y2K certification process. This application inventoried, cross-referenced and scheduled all programs, screens, copybooks and JCL used by the system.
• Coordinated major enhancements to the administration application to support the business acquired from competitor. This doubled the annualized premium from $30 to $60 million. Online inquiry capability was enhanced to provide our competitors sales force with access to their business on our database.

• Managed the development and deployment of a PC based pre-sales illustration system to

Over 7200 sales representatives.

Project Manager Licensing and Registration (1994 - 1996)

Supervised the redesign of a system to support the establishment and maintenance of state licenses, company appointments and the NASD registration of all individuals soliciting business. Conversion was from VSAM/CICS to DB2/CICS. Developed business and system specifications. Established procedures, provided documentation, acceptance testing, and user training. Reduced in-house turnaround time for re-appoints by 10%.

• Enhanced and implemented procedures to improve the screening, licensing and registering of new sales representatives.

Project Manager Information Technology Small Business Center (1984 - 1994)

Led a project team of business analysts and systems technicians to design, develop, and implement a bulk billing and consolidated remittance system (payroll deduction). Marketing was provided with the ability to sell, at the worksite, any combination of individually owned products (Life, Health, Annuity, Auto, etc) under a single bill. Worked very closely with the marketing and the client organizations to provide creative solutions to support their enrollment and distribution needs. This system was able to support clients ranging from 5 through 200,000+ employees. Billing/Remittance processing supported turnaround paper bills for small clients, Tape, EFT or bank drafts for large clients.

• To support clients with insufficient payroll deduction slots, a facility to manage multi-vendor deductions was implemented. This system accepted billed and non-billed remittances.

• Involved the assessment and selection of vendor packages. Developed RFPs, interviewed vendors, reviewed applications and managed package implementation.

• Managed the design, development, and distribution of Personal Medical, Disability Income and Employee Benefit Plan pre-sales product illustration system(s).

Project Manager Information Technology Personal Annuities (1980 - 1984)

Managed the design and implementation of a system, VSAM/CICS/Batch, to administer Recorded Liabilities/Unclaimed Funds and perform state escheatment processing.

Systems Analyst Personal Annuities (1974 - 1980)

Led the development effort to provide an online (CICS) front-end to a purchased Flexible Annuity system. This subsystem was designed to provide online security, file inquiry and data entry. Online validation was developed as a replacement for the batch system edits. Involved the assessment and selection of vendor package.

• Coordinated the initial implementation and programmed follow-up enhancements to a VSAM/CICS vendor package that administered multifunded Variable Annuity products. Responsible for ongoing quality assurance.

• Coordinated the consolidation of multiple personal annuity applications to a single platform.
• Systems Analyst and programmer on a Flexible Premium Payment Annuity system.

Systems Analyst, Programmer Analyst and Programmer.

EDUCATION: BS in Business - Pace University

Affiliation: ACM and IEEE